Your IT AMC Support
Starts Today
BlueRidge IT has been a trusted & certified Microsoft Partner since 2011, proudly serving government & private entities across the UAE & Middle East.
Customizable Support Packages
Flexible Payment
Options
Strategic IT
Guidance
Dedicated Account
Management
| Service Features | Essential Support | Professional Support | Enterprise Support |
|---|---|---|---|
| Telephone and email technical support | 10 hours / month | 20 hours / month | 35 hours / month |
| Emergency On-Site Support* | Available | Available | Included |
| Security & Compliance Support | ✔️ | ✔️ | ✔️ |
| Service Reporting | ✔️ | ✔️ | ✔️ |
| Support Office Hours (Mon-Fri) | 09:00 – 17:00 | 09:00 – 17:00 | 09:00 – 17:00 |
| Dedicated Account Manager | ❌ | ✔️ | ✔️ |
| Service Delivery Manager | ❌ | ❌ | ✔️ |
| Service Level Agreements | ✔️ | ✔️ | ✔️ |
| M365 End-User Training | 1 End User Training / Year | 2 End User Trainings / Year | 3 End User Trainings / Year |
| Consultation & IT Advisory | Light advisory guidance on software or upgrades. | 4 hours / year of IT consultation services. | 8 hours / year of IT consultation services. |
| Service Review | Bi-Annual | Bi-Annual | Quarterly |
* On-site support is provided at no extra cost when issues cannot be resolved remotely.
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Call us today
+971 4 3922076
Request A Quote
Contact us today and our licensing team will be in touch as soon as possible.